Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at wyldbilly.com. Please note that returns will need to be sent to the following address: [15 Bryn Mawr Road Honesdale PA18431] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at wyldbilly.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wyldbilly.com.

Last Updated: June 27, 2025

At wyldbilly, we strive to deliver premium quality caps and a seamless shopping experience. However, we understand that issues may occasionally arise.

We only accept returns under the following conditions:

  • The product is broken or damaged upon arrival

  • The product did not arrive at your address

If your item arrives broken or does not reach you, please contact us within 7 days of receiving (or expected delivery) with clear photos of the damaged product and your order number at wyldbilly.com.

Once your claim is reviewed and approved, we will either issue a full refund or send a replacement, depending on your preference and stock availability.

Important Notes:

  • We do not accept returns for reasons such as change of mind, incorrect size, or dislike of style.

  • Returns without prior approval will not be accepted.

  • All approved returns must be sent back in original packaging (if applicable).

Thank you for choosing Trendicaps. For any questions, feel free to reach out at Wyldbilly.com.